This Privacy Policy applies to all personal information collected by Rob & Nawa Travels (we, us or our)
via the website located at trustytraveltips.com (Website).
The kind of Personal Information that we collect from you will depend on how you use the
website. The Personal Information which we collect and hold about you may include:
email address name login credentials payment details address phone number
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal
Information and Sensitive Information.
means information or an opinion about an identified individual or an
individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in
most cases not be classified as “Personal Information” and will not be subject to this privacy
policy.
is defined in the Privacy Act as including information or opinion about
such things as an individual’s racial or ethnic origin, political opinions, membership of a political
association, religious or philosophical beliefs, membership of a trade union or other professional
body, criminal record or health information.
Sensitive Information will be used by us only:
for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose; and
with your consent or where required or authorised by law.
We may collect Personal Information from you whenever you input such information into
the Website, related app or provide it to Us in any other way.
We may also collect cookies from your computer which enable us to tell when you use the
Website and also to help customise your Website experience. As a general rule, however,
it is not possible to identify you personally from our use of cookies.
We generally don’t collect Sensitive Information, but when we do, we will comply with the
preceding paragraph.
Where reasonable and practicable we collect your Personal Information from you only.
However, sometimes we may be given information from a third party, in cases like this we
will take steps to make you aware of the information that was provided by a third party.
We collect Personal Information to provide you with the best service experience possible
on the Website and keep in touch with you about developments in our business.
We customarily only disclose Personal Information to our service providers who assist us in
operating the Website. Your Personal Information may also be exposed from time to time to
maintenance and support personnel acting in the normal course of their duties.
We may send direct marketing communications to people who have provided their contact details for that purpose, for example by subscribing to our newsletter, requesting marketing updates, downloading a resource where marketing consent is clearly disclosed, or otherwise opting in to receive communications from us.
Where required, we will obtain consent before sending marketing communications. Each marketing communication will include a simple way to unsubscribe or request that we stop sending further marketing messages.
Submitting an application for Personal Cruise Research, making a purchase, or contacting us for a service enquiry does not by itself subscribe you to marketing communications unless you separately choose to opt in.
We store your Personal Information in a way that reasonably protects it from unauthorised
access, misuse, modification or disclosure. When we no longer require your Personal
Information for the purpose for which we obtained in, we will take reasonable steps to
destroy and anonymise or de-identify it. Most of the Personal Information that is stored in
our client files and records will be kept for a maximum of 7 years to fulfill our record
keeping obligations.
permit you to obtain access to the Personal Information we hold about you in
certain circumstances (Australian Privacy Principle 12); and
allow you to correct inaccurate Personal Information subject to certain exceptions
(Australian Privacy Principle 13).
Where you would like to obtain such access, please contact us in writing on the contact
details set out at the bottom of this privacy policy.
If you have a complaint concerning the manner in which we maintain the privacy of your Personal
Information, please contact us as on the contact details set out at the bottom of this policy. All
complaints will be considered by us and we may seek further information from you to
clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with
you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome,
you may refer the matter to the Office of the Australian Information Commissioner.
Your Personal Information may be transferred overseas or stored overseas for a variety of
reasons. It is not possible to identify each and every country to which your Personal Information
may be sent. If your Personal Information is sent to a recipient in a country with data protection
laws which are at least substantially similar to the Australian Privacy Principles, and where there
are mechanisms available to you to enforce protection of your Personal Information under that
overseas law, we will not be liable for a breach of the Australian Privacy Principles if your
Personal Information is mishandled in that jurisdiction. If your Personal Information is transferred
to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we
will take reasonable steps to secure a contractual commitment from the recipient to handle your
information in accordance with the Australian Privacy Principles.
In some circumstances, the European Union General Data Protection Regulation (GDPR)
provides additional protection to individuals located in Europe. The fact that you may be located
in Europe does not, however, on its own entitle you to protection under the GDPR. Our website
does not specifically target customers located in the European Union and we do not monitor the
behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
If you have any queries, or if you seek access to your Personal Information, or if you have a
complaint about our privacy practices, you can contact us through: trustytraveltips@gmail.com.
When you submit a request for our Personal Cruise Research service, we collect the information you choose to provide in the application form. This may include your name, email address, country and US state where applicable, the cruise lines and destinations you are considering, travel dates, number and ages of travellers, cabin preferences, ports and itinerary requirements, practical accessibility or mobility requirements, accommodation and activity preferences, preferred currency, budget information and relevant cruise-line loyalty or promotional information.
We use this information to:
Please do not provide passport numbers, payment-card details, account passwords, medical records or other sensitive personal information through the research application.
Research applications may be stored within our WordPress website and may also be sent to us by email so that we can review and process your request. We use third-party hosting, email and technology providers where necessary to operate the service.
Payments for Personal Cruise Research are processed through an external payment provider. We do not intentionally collect or store your full payment-card number, CVV, online-banking password or other payment-account login credentials. We may retain information reasonably required to administer the transaction and maintain business records, such as your name, amount paid, currency, payment status, transaction or payment reference and date of payment.
Information supplied for Personal Cruise Research is not automatically added to our marketing email list. Marketing communications are sent only where you have separately chosen to receive them, and you can unsubscribe from those communications at any time.
We retain Personal Cruise Research information only for as long as reasonably necessary to provide the service, maintain appropriate business records, resolve disputes and meet applicable legal or administrative requirements.
Rob & Nawa Travels
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